Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
At ElioraJewelryStore, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Information We Collect When you make a purchase, contact us, or use our shop, we may collect the following information:
Your name, email address, postal address, and phone number.
Payment information (processed securely via Etsy or its payment partners).
Details of the products you’ve ordered.
We only collect data necessary to process your order and provide customer support.
2. How We Use Your Information We use your information to:
Fulfill and deliver your orders.
Respond to your inquiries.
Comply with legal obligations, such as tax records.
We will never use your information for marketing purposes without your explicit consent.
3. Sharing of Information Your personal data will be shared only when necessary, such as with:
Etsy for order management and payment processing.
Delivery services to ship your order.
We do not sell or share your data with third parties for marketing purposes.
4. Your Rights As an EU resident, you have the following rights:
Access to your personal data.
Request corrections or deletion of your data.
Restrict processing or object to data use.
File a complaint with your local data protection authority.
To exercise these rights, please contact us via Etsy Messages.
5. Data Retention We retain your personal data only as long as necessary to provide services and fulfill legal obligations. Typically, this means keeping order records for tax and business purposes.
6. Security We implement appropriate measures to safeguard your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. GDPR Compliance If you are a resident of the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). By purchasing from our shop, you consent to the collection and use of your personal data as described.
8. Updates to This Policy We may update this policy to reflect changes in our practices or for legal reasons. Any updates will be posted here, and the effective date will be revised.
Contact Us If you have any questions or concerns about this Privacy Policy, please contact us via Etsy Messages.
Frequently Asked Questions
Wholesale availability
You can use;
2 items use BULK25
3 items use BULK30
5 items use BULK35
8 items use BULK40
Send a message if more than 10 💬
Custom and personalized orders
Please follow the instructions in the personalization box for our customizable products. We guarantee that your product will be made exactly as stated in the box. If you need any changes, please inform us within 12 hours. If you wish to see the final version of your order before production, we offer a free mock-up service.
Warranty
Eliora Jewelry Store offers a 365-day warranty on all products. We claim to provide excellent customer service in our store. If you have any concerns, please contact us.
Gift wrapping and packaging
We offer a gift wrapping service that includes a thank you card, a gift card upon request, and a surprise. If you choose the gift wrap option, your gift will be placed in a special box. Our standard box is of high quality and has a sturdy structure to prevent any damage during shipping.
Care instructions
Despite all precautions and high-quality materials, we recommend removing your jewelry while showering or bathing. Although we are confident there will be no issues, removing your jewelry while at the beach, in the sea, or in chlorinated water will prevent any adverse situations. Never expose your jewelry to household cleaning products, especially bleach and highly reactive solutions. Avoid spraying perfume or hair spray directly onto your jewelry.